• View
• Edit
• History
• Print

Soup Hub Code of conduct

The computer hub at the Suzanne Aubert Compassion Centre (Soup Hub) is a free service for guests of the SACC soup kitchen and other clients of SACC to promote computer literacy skills and provide access to the internet. It is thanks to the commitment, dedication and and goodwill of the volunteers that the Soup Hub has become possible.

Users of the Soup Hub are encouraged to submit feedback, suggestions and comments on this service using an online form available here.

General guidelines

1. All users must accept the Code of Conduct every time they use the Soup Hub.
2. Food and drinks are not allowed inside the Soup Hub at any time.
3. You are expected to treat the computer equipment with care.
4. All users must sign the general SACC sign-in sheet and the computer hub sign-in sheet.
5. Only one user is allowed per computer at any given time, except for training or mentoring with a hub supervisor.
6. You are expected to not access any websites which are deemed inappropriate or offensive, such as sites containing pornography, racist, or prejudiced content. If the hub supervisor believes a website you are viewing is not acceptable, they will let you know. It is also expected that you will no longer visit this site, otherwise your access to the hub may be suspended.
7. You are not allowed to download files or data that infringe copyright laws, or download, copy or install pirated software and files. This includes, but isn’t limited to, copyrighted movies and music.

Hours and time limit

The Soup Hub is generally open for use during the opening hours posted at the Suzanne Aubert Compassion Centre. The computers can only be used during those opening hours. The hub may have reduced hours or stay closed if there is not enough staff on hand during opening hours.

You can initially sign up for 30 minutes of computer access. There will be a warning when you have reached 30 minutes on the computer screen. You should save any work you are doing and log out at this time. After you have been using the computer for 45 minutes you will automatically be logged out. If you wish to continue using the computer, you can login for another 30 minute session if one is available.

If there are no computers available, please speak to a hub supervisor.

Usage of the facilities

Saving files
Save your files regularly, otherwise you may lose your work.

Printing
Speak to a hub supervisor before printing. You are may print for free a maximum of 5 pages per visit. If you need to print more, you will have to pay a minimum amount to defray ink and paper cost.

Before you print:

• Check your document in Print Preview
• Check how many copies you are printing

Collect your printout from the supervisor.

Telephony
If you are using the computer for Internet telephony (e.g. Skype), use a headset provided by the hub supervisor. Be conscious of others near you and keep your voice down.

Expected behaviour

You are expected to adopt a responsible attitude at all times when you are using the Soup Hub. The Soup Hub is not a drop-in centre and should only be used while working on a computer.

We expect you to be courteous and respectful to other users and Soup Hub volunteers at all times.

If you are early, you need to wait at reception. We'll come pick you up when your computer is ready. You only have access to the computer hub, not any of the other upstairs areas at the SACC.

You may not use the Soup Hub if you are under the influence or alcohol or drugs.

You will be asked to leave if:

• You are not following the Code of Conduct
  • If you are violating the Code of Conduct, you will be warned by the hub supervisors. The hub supervisor will explain to you why you are being reprimanded.
  • If you’ve been warned three times and still refuse to follow the Code of Conduct, you may be asked to leave the premises and/or be banned from using the computer hub in the future.
• You are under the influence of alcohol or drugs.
• Your behaviour is raising concerns.
• Other users feel threatened by your behaviour.

If you have any questions about the Soup Hub Code of Conduct, please ask.

Last updated November 2019. This Code of Conduct may be reviewed and updated from time to time. The current Code of Conduct can be accessed from this web page and is posted on the wall at the Soup Hub.